Terms & Conditions

Please review the terms and conditions relating to this reservation.


Age Requirements
Guests must be at least 22 years of age to reserve and check in to our homes.


Maximum Occupancy
The maximum number of guests allowed in 7 in Papa’s Creek and 2 in The Creek Loft. Please note the maximum number of guests allowed in the home before making a reservation. The maximum occupancy, equal to the number of people the home sleeps, is the maximum number of people (including children over the age of 3) allowed at the property at all times. In the event the maximum occupancy is exceeded, we reserve the right to charge a $500 violation penalty, plus any costs incurred for the property owner as a result of the ordinance violation, excessive wear and tear to the property, extra cleaning, and damages to the property and/or surrounding properties. We reserve the right to terminate the reservation immediately without refund if the maximum occupancy is exceeded.

No campers, RV’s, tents, or trailers are allowed on the premises.


Gatherings
Our home is located in a residential area and is rented for personal use only. Parties and other large gatherings that exceed the maximum occupancy are not allowed. In addition, loud and unruly behavior is restricted by a local ordinance, whether or not the maximum occupancy is exceeded, and may result in citation or arrest by local law enforcement. Neighborhood disturbances caused by Guest and their guests puts the home’s ability to operate as a rental in jeopardy. Guests who have an unauthorized event on the premises that exceeds the maximum overnight occupancy will be assessed a minimum $500 penalty plus any costs incurred by the property owner as a result of the ordinance violation and the reservation will be terminated immediately. Guests who continue to engage in excessively loud and unruly behavior after being asked by either the Sheriff to stop are also in violation of the ordinance and this agreement and may be asked to vacate the premises immediately without refund.


Noise
Quiet hours are between 10:00 pm and 8:00 am. Outdoor amplified sound is prohibited at all times.


Fees

  • Cleaning and Linens fee (non-refundable)

  • Pet fee (non-refundable)

  • Security deposit (refundable)


Missing and/or Damaged Items
Items provided with the rental home must remain at the home at all times. Guests will be responsible for the replacement and labor costs for any missing items. Hosts will charge the card on file for any replacement or repair costs owed.


Breakdown and Terms of Payment:
For reservations made more than 30 days in advance, an initial payment of half of the rent, cleaning and linens, damage waiver and taxes is due at the time of reservation. The second payment, which includes the balance of the rent, cleaning and linens, damage waiver and taxes is due 30 days prior to your arrival date. Payments can be made by credit card through KeyCheck, our property management. If you are paying by check, we must receive a check within 7 calendar days of making a reservation and a valid credit card number is required to hold your reservation. If we have not received a check within 7 days, we will charge your credit card for the amount due. Once payment has been charged on your credit card, payment by check is no longer an option.

For reservations made less than 30 days prior to your arrival date, the entire amount is due at the time of your reservation. Payment by credit card is required for bookings made less than 30 days from arrival date.


48 Hour Cancellation Window
We understand that plans change, or guests make reservations without all the information. We will provide a full refund if you cancel within 48 hours of making a reservation, provided your arrival date is at least 30 days in advance. This cancellation window is not available for reservations made within 30 days of the arrival date. After the 48 hours cancellation window has expired, our Cancellation Policy is in effect. See details below.  


Cancellations & Refunds
All reservations are final. If you have no choice but to cancel, refunds can only be made if the canceled dates are re-rented. We cannot guarantee refunds, but always make an effort to re-rent canceled reservations. If a replacement reservation is secured, you will be refunded in full, minus a $60 cancellation fee. If we are unable to secure a replacement reservation, the full rental fee is withheld.  

All notices of cancellation must be in writing.

Refunds will not be given for any occurrence out of Owner’s control including, but not limited to, power outages, interruption of water service, inclement weather, maintenance issues, or loss of Internet or Phone Service.  


Changing the Reservation to a Different Date
This is a great alternative to cancellation. Changing dates is generally allowed if there is availability, provided that the request to change is received in writing at least 2 weeks before the arrival date. The date can be changed to another time, up to one year from the original arrival date.

There is a non-refundable $40 change date fee for doing this. If the reservation is moved to dates that fall within a time period that rents at a lower rate, no refunds will be given. All high-season rates, holiday rates, and special offers and discounts are only transferable to dates that fall within the valid time frame.

Minimum Night Stays
Our home has a minimum stay of 30 nights year-round. 

Longer Stays
If you’re interested in a longer-term rental, please contact us.

Reservation Confirmation
Upon receipt of your reservation and after the first payment has been processed, your reservation confirmation will be e-mailed to you.

Home Amenities (Linens, Maintenance)
Our home is furnished with sheets, blankets, pillows, bathing towels, and basic cooking utensils. Starter supplies of soap (bar soap, laundry soap and dish soap) and paper products (toilet paper and paper towels) are provided at the beginning of your rental. You may need to bring and/or purchase additional supplies.

Maintenance problems in the home will be handled in a timely and professional manner. Generally, the rental rate will not be adjusted due to any malfunction of equipment, which includes TV’s, internet access, hot water heaters, stoves, refrigerators, door locks, etc. In no event are refunds issued for problems we are not notified of or given an opportunity to resolve.

Although each property is completely equipped for rental purposes, we cannot accept responsibility for aesthetic conflicts. When guests are unable to preview rental home, guests accept such property as described and hold the owner harmless for any discrepancies upon taking occupancy.

Check-in and Checkout

  • Check-in Time is 4:00pm. Check-in is at the reserved home and access codes are provided by the owners.

  • Checkout time is 12:00 noon. Guest and Guest’s entire party must vacate the property no later than the specified Checkout time. 


Vacating the Home
Upon vacating the premises, guests agree to leave the home in good condition. When vacating, guests are responsible for the following:

  • Remove all trash & recycling from home, place in appropriate outside cans/bins.

  • Wash all dishes and leave drying in the dryer mat. If the home is equipped with a dishwasher, you may leave the dishwasher running.

  • Clean up any messes, spills that may have occurred.

  • Pick up after yourself (check for any left items).

  • Put all furniture and items back in place (if we cannot locate a particular item, you may be charged for it).

  • Return keys to their starting location (lock box, key hooks, etc.) if applicable.


Left Items
The Owner is not responsible for any items left behind in the home, so please double check for personal items before you leave. If items left behind are recovered, you will be notified. If you have left something in the rental, please call our office and we will do our best to locate the item and mail it back to you.

There is a $20 return-item fee, plus the cost of postage, for any item mailed back. We hold items for 30 days. Any items not claimed after the 30 days will be donated to charity.


No Smoking
The homes are Non-Smoking! No exceptions. If you accidentally smoke in any of our homes, there is a minimum $500 cleaning fee to remove the odor.


Pet Policy
Our home is dog friendly. No other animals will be considered.


Rules for Dogs
Notify us prior to check-in if you are bringing a dog or dogs, including the breed(s), size, and age(s). The owners of the property are not liable for dogs. If there is excessive dog hair, dirt and/or sand tracked into the rental, or other needed clean-up, an additional clean-up fee may be charged. Report any pet “accidents” or damage prior to departure. Guest is responsible for the cost of any pet-related clean-up and/or damages. Guests and their dogs must follow the below rules.

  • To ensure a pleasant stay for all guests, we kindly ask that dog owners adhere to the following rules:

  • Please clean up after your dogs both indoors and outdoors responsibly.

  • Keep dogs off furniture and beds.

  • Guests will adhere to local leash laws.

  • Uncrated dogs will not be left unattended at the house.

  • No excessive barking.

So that we can continue welcoming dogs to the house, we ask that you please wipe their paws before entering. Lastly, please note that while the majority of the property has tall privacy fences, the entry to the driveway and property is open.

Cleaning
The cleaning fee covers the cost of a regular after-guest cleaning. In the event that the condition of the home requires more cleaning than deemed normal, the additional cleaning hours will be charged to guests’ credit card at the rate of $50.00 per hour. Common reasons for extra cleaning charges: stain removal from bedding, linens and towels, spot-cleaning carpets or furniture, cleaning food spills, excessive pet hair removal and other pet clean-up, washing dishes, picking up other trash.

Mid-Stay Cleaning
We are happy to provide mid-stay cleans for an additional fee, just let us know. Please contact us if you would like to add additional cleaning services to your stay.


Trash Day
Trash day is noted in the rental contract. Failure to put the garbage out the night before the pick-up may result in a trash removal charge.

Garbage and recycling services are managed by Sonoma County Recology. Please note it is the responsibility of the renters to move the trash bins to the street and back for pickup. Trash pickup occurs every Tuesday morning, so please place the bins out on the street by 6:30 a.m. to ensure they are collected, as the waste management trucks arrive promptly at that time. For efficient pickup, ensure that the large waste bins are facing the street so the waste truck’s machinery can easily access them.

Inside the house, you’ll find waste bins in each bathroom for your convenience. In the kitchenS, there are two separate bins: one for regular trash and another for recycling. Proper waste management is crucial not only for keeping the property clean but also for helping us maintain a sustainable environment. We appreciate your attention to these guidelines and thank you for your cooperation.

Hot Tubs/ Spas/ Pools
We do not have a hot tub, spa, or pool.

Commercial Use
Commercial Use of the property is strictly prohibited unless written prior approval is given by the Owners. This includes, but is not limited to, movie production, professional photography shoots, retreats for which the Guest has advertised and has been paid by participants, and any activity related to marijuana production. Use of the property for a commercial enterprise (legal or illegal) will result in immediate termination of the booking without refund. Guest will be responsible for all costs associated with bringing the property back to its original condition plus an administration charge of 20% of the restoration costs or $250, whichever is greater.



Disclaimer
Guests agree to indemnify and hold harmless the owner of the rental home from any loss or personal injury suffered by vacationer or his or her guests or invitees in relation to the rental of the home. Guest shall immediately inform the Owners upon learning of any unsafe or hazardous conditions.

After-Hours Maintenance Emergencies
In the event of maintenance emergency or any other matter that cannot wait until our regular business hours, please call us. Be aware that our email is checked regularly only during business hours.

House Rules
We love our home and community. As hosts who sometimes live on site, our space is very special to us, and we're excited to share it with you. While we have some specific house rules, ultimately, it's about using common sense, showing courtesy, and respecting our neighbors. We want you to feel at ease and enjoy your stay in our cherished space. Thank you for being mindful of these simple guidelines to ensure a wonderful experience for everyone. 

Please refer to the rental terms and conditions for more detailed information, but here’s a quick list of the most important rules:

  • Please refrain from hosting parties, gatherings, events, or creating excessive noise. The maximum occupancy limit is strictly enforced; exceeding it may result in significant fines or a request to vacate the property immediately without refund.

  • Guests must be at least 22 years of age to book our accommodation.

  • No smoking is permitted anywhere on the premises.

  • Observe quiet hours between 10pm and 8am. This property is in a residential neighborhood. We ask that you please keep outside voices to a whisper and have no amplified music playing during that time.

  • The maximum number of automobiles is 3. Please park thoughtfully as parking is limited in the neighborhood, and some seemingly available spots may belong to neighboring houses. We provide guidance on parking locations, so if you're unsure, please don't hesitate to ask. Please note that RVs and trailers are not permitted.

  • This home is dog-friendly. Please adhere to all pet rules (listed above), leash laws, and ensure you clean up after your dogs. Excessive barking is considered a violation, so if your dog tends to bark, please make alternative arrangements for their care. If you have a pet other than a dog, kindly inquire before booking.

  • Due to California's wildfire risk, outdoor solid fuel fires, including campfires and bonfires, are strictly prohibited to ensure everyone's safety and to protect the environment.

For all other inquiries, please contact us.